This online form can be only used for goods bought at Witty Internatinoal Ltd. or Mironet.cz a.s.
Fields marked with * are mandatory. If you ignore them, we may ignore your RMA request.
Download RMA FORM (do not modify 1st row or delete any columns)^
2) Upload the RMA FORM file with filled in models, IMEIs and problem descriptions *
Upload the Witty_RMA_form.xls file
3) Upload the original invoice issued by Witty International Ltd or Mironet.cz a.s. that contain goods you want to do RMA for. *
Upload the PDF invoice
4) Your first (given) name *
Insert your fist name
5) Your last (family) name *
6) Your company name
7) Your email address *
8) Your phone number *
9) Your company website
I understand that:
(1) RMA FORM submitted which is
different from template above, incomplete or non-English will be ignored
(2) I understand that I cannot submit this RMA form more often than 1x per month AND for less than 5pcs of phones. I also understand that
I cannot submit stock that is beyond
(used goods - ANY scratches, cracked display, etc.) -
without prior approval from my salesperson
who is also responsible for my RMA.
(3) The moment I received RMA#
I need to put it visibly on the BOX
and I need to send it by DHL, FEDEX, PPL or similar
NOT by regular post
as regular post in The Czech Republic does not work very well and the RMA processing might be delayed heavily.
Obviously if you skip this RMA form altogether you won't have RMA# and then either (1) or extra charges for processing may apply.
Witty International Ltd.